Privacy Policy for Sendbay

Effective Date: July 7, 2025

At Sendbay, accessible from https://sendbay.app, one of our main priorities is the privacy of our users. This Privacy Policy document outlines the types of information that are collected and recorded by Sendbay and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.

1. Log Files

Sendbay follows a standard procedure of using log files. These files log visitors when they use our platform. All hosting providers do this as a part of their analytics services. The information collected by log files includes:

Internet Protocol (IP) addresses
Browser type
Internet Service Provider (ISP)
Date and time stamp
Referring/exit pages
Possibly the number of clicks

These details are not linked to any personally identifiable information. The purpose of collecting this data is to analyze trends, administer the platform, track user movement on the site, and gather demographic insights.

2. Cookies and Web Beacons

Like many websites, Sendbay uses "cookies" to store user preferences and page activity. These cookies help us:

Improve your experience by remembering your login or dashboard settings
Optimize web content for your browser type
Analyze usage patterns across the platform

You can manage or disable cookies via your browser settings.

3. Information We Collect

We receive and store any information you knowingly provide when you create an account or use our Services. This may include:

Account information (name, email address, password)
Sender and email configuration details
API credentials (e.g., SMTP, AWS Pinpoint, Mailgun, SendGrid)
Billing information (for paid plans)
Auth data used for connecting third-party platforms
Analytics from sent emails (open rates, clicks, etc.)

Some information is collected directly from your use of the platform, while other information may come from third-party sources like email providers or integrated platforms.

4. How We Use Your Information

The information we collect may be used to:

Create and manage your user account
Configure and operate email sending channels
Enable integration with third-party services
Generate analytics and email delivery reports
Enhance security and performance
Communicate updates, service changes, or promotional content
Comply with legal requirements

5. Third-Party Privacy Policies

Sendbay’s Privacy Policy does not apply to third-party service providers or websites. If you interact with or integrate services like AWS Pinpoint, Mailgun, or SendGrid, please refer to their respective privacy policies for more information.

We have no control over and are not responsible for how third-party platforms handle your data.

6. Advertising Partners (If Applicable)

Some sections of the Sendbay platform may interact with advertising technologies, though we do not currently run third-party ads. If we ever introduce such features, they may use cookies, web beacons, or JavaScript to collect information directly from your browser.

7. Children’s Information

Protecting children while using the internet is especially important. Sendbay does not knowingly collect any Personal Identifiable Information from children under the age of 13.

If you believe your child has provided such information on our website, please contact us immediately. We will take prompt action to remove such data from our records.

8. Online Privacy Policy Only

This Privacy Policy applies only to online activity and is valid for visitors and users of the Sendbay platform. It does not apply to information collected offline or via other channels.

9. Your Consent

By using our website and platform, you hereby consent to our Privacy Policy and agree to our Terms and Conditions.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, you may contact us at:

📧 Email: support@sendbay.app

🌐 Website: https://sendbay.app